If you are not entirely happy with your purchase, you can return it to us for a full refund within 30 days of receiving your order. The unwanted items must have labels still in place and be in unused condition.
Please note - earrings and piercings cannot be returned unless they are faulty due to hygiene reasons.
We aim to process all returned items swiftly, but it can take up to 7 days to issue any refunds required. You will receive an email notification when we process your refund.
FAQs
What should I include in my return?
Along with the item/s you are returning, please include your order slip with any details about your return noted. If you have lost your order slip, please jot down your order number (found in your order confirmation email) and add this to the parcel.
What do I do if I have received a faulty item?
Please accept our apologies for this oversight. We regret any frustration you may have experienced upon receiving a faulty item. Please get in touch, and we will organise and exchange or return.
Will my shipping costs be refunded?
Shipping refunds from your original purchase will be issued at the standard shipping rate applied to your order. For higher-value shipping services, such as special delivery, the refund will be limited to the value of our standard shipping rate if applicable to the order.
How long will it take to receive my refund?
We aim to process all returned items swiftly, but it can take up to 7 days to issue any refunds required. You will receive an email notification when we process your refund and following this we cannot offer a timeframe in which you will receive your refund as this depends on your bank / card provider. All refunds are processed to the same card used to process the order.
Our Promise
We want you to have a positive shopping experience with us. If you have any questions about our returns policy, please don't hesitate to contact us.
